Thoughts: What is the ultimate brainstorming tool?

Lately, I’ve become interested in the concept and process of structured brainstorming. What makes “structured” brainstorming distinct from its passive cousin is that it has some sort of process and is organized at a specific time. I’d argue that the goal of a structured brainstorming session should be to go in with a loose set of big questions, brainstorm, and then come out with a set of refined questions, themes, and next steps. In our experience, the best way to mentally organize a brainstorm is to group things like ideas, questions, and links under “themes”, continually add to the them, and then sort and prune at the end. Unfortunately, we haven’t really found a software tool that makes this process awesome, let alone easy.

So using this framework, what would make the ultimate brainstorming tool?

Non-linear

One of the most powerful aspects of a brainstorming session is that its non-linear. You easily be able to add “first act” ideas at the same time as adding “late stage” themes without disrupting the flow. In addition to adding, being able to organize information in a non-linear fashion avoids introducing a rigid structure, before the data is really understood.

Organizing data in a non-linear format is one of the primary issues of using a regular text document for a brainstorm. It makes it difficult to add things “out of order” and immediately introduces a rigid structure, since everything is flowing top to bottom.

Collaborative

Successful collaboration is a key point in any team activity and brainstorming is no different. An effective tool should effectively involve all participants by making it easy for everyone to contribute. Since the goal is to eventually prune down anyway, capturing input from everyone involved strengthens the process since it gives a voice to viewpoints that might otherwise go unheard. In our experience, collaborating around a whiteboard works well until 4 people are involved and then it quickly degenerates. By 6 actors, including key stakeholders, some people are hesitant to contribute since they’re afraid of “looking dumb”.

An ideal tool would allow everyone to easily contribute without disrupting active conversations and also without fear of embarrassment.

Linking

Having a ton of great data is awesome but without any way to develop links between the nodes you’re really just left with a massive list. Linking as a feature would let you “chain” pieces of data together, similar to “a href”s in an HTML document, allowing you to develop richer connections within your data.

Current digital tools like Trello or Evernote support linking and I’d imagine an ideal tool supporting it in a similar fashion. The primary concern would be making it easy to visualize the connections between nodes to drive a better understanding of how things fit together.

Ok so we’ve laid out some features, now what does this thing look like? I think ideally this is a SaaS product with a mobile client that looks like a giant table top. The table top would let you add themes, elements within those themes, and also let you create links between anything you’ve added to the table. So does this tool exist? Unfortunately, I don’t think so – or at least I haven’t found it yet.

Anyway, I’d love to hear about your experiences with brainstorming, especially what tools you’ve used.

Tech: If I were Yahoo!, what would I build?

Yahoo’s acquisition of RockMelt last week kicked off another round of armchair quarterbacking questioning the wisdom of aquiring so many startups purely for talent. Only time will ultimately validate the strategy but I think an interesting discussion is given Yahoo!’s position, what would you build given the influx of new talent?

Build a low cost, gaming focused tablet

With the popularity and penetration of tablets accelerating, now would be a great time for Yahoo! to enter the space. In addition to consumer interest, Android 4.3 is rock solid, OEMs are comfortable building “decent” tablets, and Amazon has proved that alternate Android app stores work. So what if Yahoo! built a low cost, gaming focused tablet, with an alternative app store and developer friendly terms? I think they’d be able to successfully capture the low to mid market and then primarily drive revenue via app and in-app purchases.

Double down on Fantasy Sports

One of the few Yahoo! properties that I actually see people visit are it’s Fantasy Sports offerings. Given that, I think it makes sense for Yahoo! to double down on Fantasy and make it an absolutely killer offering. Things like an open API, facilitating playing with real money, and Nate Silver style statistics would set Yahoo! Fantasy apart and ultimately restore the “cool” around the Yahoo! brand.

A killer second screen experience

Remember that tablet Yahoo! just built? Well why not leverage it to put relevant “pop culture” and “celeb gossip” content in front of Yahoo!’s users? It’s not sexy to talk about, but a lot of Yahoo!’s traffic is driven by this type of content and if they can monetize it more effectively than display advertising it should be an easy win. In addition, with the “new” Fantasy Sports available Yahoo! would be able to provide relevant content during live sports and monetize those users as well.

Anyway, whatever Yahoo! ends up building I’m sure it’ll be a bold departure from it’s old path. They have the cash, talent, and hopefully the vision to reinvent a once great Internet giant into a real contender.

Startups: You should be building a minimum viable business

Published in 2011, Eric Reis’s book The Lean Startup became the blueprint that dozens of “web 2.0” companies were built against. At a high level, the book promotes an “agile” like approach to developing a new company. Loosely speaking, the “happy path” to building a new startup would involve synthesizing ideas into a minimal viable product (MVP), receiving feedback, rapidly iterating, and finally reaching product market fit. Due to its simplicity and wide applicability, the “lean startup methodology” has become wildly popular especially among first time entrepreneurs. With this popularity, the concept of a “MVP” has basically become a buzzword rallying cry to justify what people are building.

Unfortunately, a common problem we’ve noticed is that people focus solely on the MVP and end up neglecting the other parts of the business, notably sales and marketing. To combat this, you should really be thinking of building a minimal viable business instead of specifically an MVP. Ok great, so what are the components of an MVB?

Product (MVP)

The product that you’re actually building is ultimately going to be one of the most important parts of your new business. Surprisingly, I’d argue that the exact features that make it into the MVP aren’t terribly important. What is key, is that your users experience an “aha!” moment while using the product which will help you convey the value. Another key takeaway is less is more. Start small and grow the product to avoid leaving users overwhelmed, confused, and discouraged.

User Acquisition

Awesome. So you’ve built a fantastic product, now how are you going to get in front of people? First time tech founders often overlook an effective user acquisition strategy and it ends up being a major risk factor for them. Hallmarks of an effective strategy are that it needs to be replicable, measurable, and generally affordable. Because of this, “getting great PR”, “going viral” or “buying a super bowl commercial” generally don’t qualify as tractable strategies. Instead, things like paid search, affiliate marketing, and native content ads would be more reasonable strategies to consider.

Community

Community is another area that is often overlooked. Even though it’s usually associated with B2C companies, it’s still important for B2B companies. On the B2C side, the majority of users are less likely to engage with “empty” social sites since no one wants to be the only person at the party. You’ll need a strategy to seed any social features your site has and also keep the heartbeat there once you launch. From a B2B perspective, you’ll still need to think about things like answering support issues, writing newsletters, and generating blog content. Although they seem trivial, having an actionable plan for these “community” issues helps establish user trust and win brand champions.

Metrics

The last piece of the “minimum viable business” are the KPIs and metrics that you’re looking to track. Tracking key indicators is important because they provide a yardstick to let you know if you’re moving in the the right direction. A key point is to make sure you’re tracking useful numbers. Vanity metrics like “# of followers” or “page views” aren’t really going to help you determine the health of your business. You’ll need numbers like “customer acquisition cost” or “lifetime value” which help you distill how your company is doing.

That’s a wrap

Wrapping up, building an MVP is just one of the components of building a successful startup. You’ll need to consider several other important aspects which will help you build, measure, and iterate along your path to building a successful company.

As with all advice, just remember that 90% of all advice is bullshit.

Applying for a job? What we like to see

We recently just finished hiring another engineer for our team (welcome Jared!), during which we’ve seen quite a few different applications and it also led to my previous post about what we’d like to see recruiters do before contacting us.

While I am certainly no hiring expert, I think some of the following points may help people applying for a job out.

Read the Full Posting

Many job postings, including ours, will include details about what they want to see from any potential candidate. I’ve seen everything from a simple put in the subject “XYZ” to answer the following programming questions. On some of our job postings we include something like include your favorite beer, the best place you’ve vacationed, etc.. These questions aren’t only used to weed out spam, but we like to see what people come up with and to see if they are a good fit. Regardless of what the posting request is, it’s important to fully read it and apply properly. Several potential candidates didn’t read ours in full and didn’t follow the simple application instructions. If you don’t follow the instructions it can reflect poorly as it may indicate you aren’t able to pay attention to details.

Shorter Can Be Better

I remember back in college when working on resumes many advocated “keep it to a single page”; I can’t agree more now. I’ve received some resumes that are over 6 pages long. A resume, in my point of view, should be something that bullet points your skills, experience, and education. Most of the time, you can fit all this information on to a single page. Being clear and concise pays its dividends. I’m much more interested in the resumes that I could briefly look at and get a good feeling about the candidate. The long resumes often spent a half page to page summarizing some activity at a previous job; it’s much easier to inquire about a specific experience you have if I don’t understand it.

Keep Programming Languages Short

One thing I saw on an alarming number of resumes was that someone would list 10+ programming languages as their core languages. I’m all for having basic knowledge in multiple languages, but I wouldn’t list all the languages I’ve ever worked on as my core language.

The long lists (java,python,php,ruby, perl, c++, c# and scala), more often on recent graduates, seemed more like a list of languages the candidate knew existed. Understandably, right out school you may not have a specific language that you have an in-depth knowledge of. In this case, I recommend looking up what language the job position that you are applying for is, and list that and one or two others that compliment it (such as PHP, Javascript, SQL) rather than listing everything you’ve ever worked in. I gave much more attention to candidates who applied with fewer languages and then listed a few projects/concepts they did within each language.

Past Projects, Not Classwork

One of the last points I want to touch on is when people want to know past projects you’ve worked on. What I’m looking for is something to just show that you can put all the programming concepts you’ve learned together to form some sort of project. Whether this is a simple side project you had or something you worked on at your last job, it shows you are able to take some theory and apply it to realistic applications. Often at career fairs I’d get 30 resumes all which list the exact same project, which was an assignment from class. While coming straight from college you may not have many side projects, have at least one (or make one), and list it first. By having at least one side project that you’ve built (or been a major part of), it shows that you’re able to take what you’ve learned in theory and apply it. Classroom assignments are often “fill in the blank” or too rigid, follow these exact instructions, to demonstrate your full capabilities.

While these are only some of the points I look for on incoming applicants, they are extremely important. Let me now if you think I’ve missed a few!

Good luck on applying to your next job!

Tech: The 3 mistakes that doomed the Facebook Platform

Yesterday afternoon, PandoDaily’s Hamish McKenzie published a post titled Move fast, break things: The sad story of Platform, Facebook’s gigantic missed opportunity. The post outlined the lofty expectations and ultimate failures of the Facebook Platform. Central to Hamish’s piece was the thesis that a series of missteps by Facebook alienated developers and eventually pushed the platform into obscurity.

With the benefit of hindsight, I’d argue there were actually only three major mistakes that ended up dooming the Facebook Platform.

Lack of payments

Hamish mentions this, but I think the lack of payments across the platform was the source of many of its problems. With no seamless way to charge users for either “installs” themselves or “in-app purchases”, developers were forced to play the eyeball game and as a consequence were left clinging to the “viral loop”. Facebook Credits ended up being a non-starter and as the Zynga spat demonstrated, the 30% haircut was intractable. In a world where Facebook launched “card on file” style micropayments with the Platform, maybe we’d be exchanging “Facebook Credits” at Christmas.

No sponsored feed placements

Without on platform payments, developers were essentially left chasing Facebook’s “viral loop” to drive new users, eyeballs, and hopefully eventually revenues. Developers eventually started gaming the system, generating what users perceived as spam, and ultimately forcing Facebook to change notifications. I’d argue that had developers originally had some way to pay for sponsored feed placements they would have been less likely to chase virility. Along with the functionality to sponsor feed posts, Facebook undoubtedly would of ended up building rate limits and other spam fighting measures in order to protect the “sponsored post” product and ultimately helped the platform.

Everything tied to Connect

Even today, one of the most popular components of the Facebook Platform is the Connect single sign on piece. The problem was, and to some extent still is today, was that everything was tied to Connect. Even if you were just logging into a site with Connect, it still had access to your entire Facebook account. Facebook eventually fixed this, but it opened the floodgates of every site posting unwanted updates, breaching user trust, and hurting the credibility of the entire platform.

The PandoDaily piece has a deeper exploration of what drove the decline of the Facebook Platform but I think lack of payments, sponsored feed posts, and the tie in with Connect put the platform in a difficult position from day one.